You have fourteen days to change your mind. Below you will find how to send an order back, what that costs and when you get your money. In plain language, without small print.
Fourteen days to change your mind
You may send your order back within fourteen days without giving a reason. That period starts on the day you have the order in your home. If your order comes in several shipments, it starts on the day the last shipment arrives.
How to report a return
Let us know within those fourteen days through the contact page. A plain message is enough; a form is not required. If you would rather use the official model form, its text is at the bottom of this page. We confirm your notice; the return address is below.
Sending it back
Send the item back within fourteen days of telling us. Keep the proof of postage: that is how you show you were on time.
Slaapluxe
Kennemerstraat 68 rd
2021 EE Haarlem
Always tell us about a return first, so that we expect it and you get your money back sooner.
What a return costs
The cost of sending it back is yours. If the fault is ours, we pay it: with an item delivered damaged, wrong or incomplete, we arrange and pay for the return.
The shipping you paid when ordering, you get back. If you chose a more expensive shipping method than our standard one, we refund the standard rate.
Unpacking and looking is fine
You may unpack the item and look at it as you would in a shop: feel what the fabric is like, check the size, hold the colour up against your bedroom. That does not cost you your right to send it back.
If you go further than you need to in order to judge the item and it loses value as a result, we may set that difference against the amount you get back. With bedding that means, in practice: items that have been slept in or washed we can no longer sell. Those have lost their value entirely, so you will not be refunded for them. Before you order, take your time over the size and the colour: measure your duvet, not your bed, and if you are between two sizes, choose the roomier one. If you cannot work it out, ask your question through the contact page. We are glad to think along with you.
Your money back
We pay back within fourteen days of your notice, with the same means of payment you used. There are no costs attached. We may wait to refund until we have the item back, or until you have shown that you sent it, whichever comes first.
Damaged, wrong or incomplete
That is not a change of mind but a complaint about the delivery, and different rules apply. Let us know as soon as you can through the contact page, preferably within a week and with a photo of the item and the packaging. The sooner we know, the sooner we can report it to our supplier. If you tell us later, we will still help you: your right to a sound item remains, also after those fourteen days. We repair it, replace it or pay it back, and the cost of that is ours.
Model form for withdrawal
You do not have to use this form; a message through the contact page is enough. If you would like to, copy these details into your message:
- To Slaapluxe, through the contact page on slaapluxe.nl
- I hereby give notice that I withdraw from our agreement on the sale of the following items
- Ordered on and received on
- Your name and address
- The date of your message
A complaint
If there is something you are not happy about, let us know through the contact page. We respond within one working day and work it out together with you. If we cannot resolve it between us, you can put the matter to the competent court.
What is still to come here
This policy applies from the first order we accept. Chamber of Commerce number: 42178117. VAT number: NL005559072B55. The return address above is final. This version is from 29 September 2026.